bjbji Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bjbji (operating the platform at bjbji.vip, "bjbji", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who access or use the bjbji platform, including the website, casino games, sportsbook, and related services ("Platform").

By creating a bjbji account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the bjbji Platform. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

bjbji operates as the data controller in respect of personal data collected through the bjbji Platform. As data controller, bjbji determines the purposes for which and the means by which personal data is processed. For all data-related enquiries, you may contact bjbji's data team via: [email protected]

3. Personal Data We Collect

bjbji collects the following categories of personal data:

• Identity data: Full name, date of birth, national identity card number or passport number (collected during identity verification).
• Contact data: Pakistani mobile number (e.g., +92 3xx xxxxxxx), email address.
• Account data: Username, encrypted password hash, account preferences, responsible gaming settings.
• Financial data: Payment method identifiers (JazzCash account number, Easypaisa mobile wallet number, bank account details, USDT TRC20 wallet address). Full payment credentials are tokenised by the payment processor; bjbji retains only the token and last four digits where applicable.
• Transaction data: Deposit amounts, withdrawal requests, game stakes, game outcomes, bonus usage, and transaction timestamps.
• Technical data: IP address, device type, operating system, browser type, session identifiers, and platform access timestamps.
• Usage data: Pages visited, games played, time spent on the Platform, clickstream data, and search queries within the Platform.
• Communications data: Records of communications between you and bjbji support, including live chat transcripts and email correspondence.
• Verification documents: Copies of identity documents submitted during Know Your Customer (KYC) verification processes.

4. How We Collect Your Data

bjbji collects personal data through the following means:

• Direct provision: Data you provide during account registration, identity verification, deposit and withdrawal requests, and support communications.
• Automated collection: Technical and usage data collected automatically through server logs, session cookies, and analytics tools when you access the bjbji Platform.
• Third-party sources: Identity verification data may be cross-referenced with third-party identity verification services for KYC compliance. Payment processors may confirm transaction status information to bjbji.
• Responsible gaming context: If you interact with bjbji's responsible gaming tools (e.g., setting a deposit limit, activating self-exclusion), that interaction is recorded as part of your account data to ensure the tool functions correctly and to maintain compliance records.

5. Purposes & Legal Basis for Processing

bjbji processes personal data for the following purposes and on the following legal bases:

• Contract performance: Processing necessary to provide the bjbji Platform to you – account management, game delivery, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and age verification obligations. bjbji is legally required to verify the identity and age of all players and to retain certain transaction records.
• Legitimate interests: Processing for platform security (fraud prevention, account integrity), responsible gaming monitoring, and aggregate analytics used to improve the Platform. bjbji's legitimate interests do not override your fundamental privacy rights.
• Consent: Marketing communications are sent only where you have given explicit consent. You may withdraw consent at any time via account settings or by contacting bjbji support.

6. Cookies & Tracking Technologies

bjbji uses the following categories of cookies:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during a bjbji session. These cannot be disabled without preventing access to the Platform.
• Analytics cookies: Used to collect anonymised data about how users navigate the bjbji Platform in aggregate. This helps bjbji identify pages with high drop-off rates, popular game categories, and technical performance issues. Analytics data is not linked to individual accounts.
• Preference cookies: Store your Platform preferences (e.g., language, game lobby filter settings) to improve your experience on subsequent bjbji sessions.

You may manage non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of the bjbji Platform.

7. Sharing of Personal Data

bjbji does not sell or rent your personal data to any third party. bjbji may share personal data with the following categories of recipient, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, and other payment service providers receive the minimum data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive identity document data to verify your age and identity as required by bjbji's compliance obligations.
• Game providers: Game software providers may receive anonymised session data necessary to deliver games and resolve technical disputes. No personally identifiable data is shared beyond what is technically necessary.
• Legal and regulatory authorities: bjbji will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by a lawfully issued order, warrant, or other legal process.
• Infrastructure and hosting providers: bjbji uses cloud infrastructure providers to host the Platform. These providers act as data processors under contractual data processing agreements.

8. International Data Transfers

The bjbji Platform is operated with infrastructure that may be located outside Pakistan. Where personal data is transferred to jurisdictions that may not have equivalent data protection laws, bjbji ensures that appropriate contractual safeguards are in place – including standard contractual clauses where applicable – to protect your data to a standard consistent with this Policy.

9. Data Retention

bjbji retains personal data for as long as your account remains open and for such additional period as is required by applicable legal obligations. Specifically:

• Account and identity data is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, for AML compliance purposes.
• Transaction records are retained for a minimum of five (5) years following the date of the transaction.
• Support communications are retained for three (3) years following the close of the relevant support interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance, even after you have opted out.

Upon expiry of the applicable retention period, bjbji will securely delete or anonymise your personal data.

10. Security Measures

bjbji implements the following technical and organisational security measures to protect your personal data:

• TLS encryption on all data transmitted between your device and bjbji servers
• Encryption at rest for databases containing personal and financial data
• Password hashing using bcrypt or equivalent algorithms – passwords are never stored in plain text
• Payment credential tokenisation – bjbji does not store full card numbers or mobile wallet PINs
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Automated session timeouts to reduce risk from unattended bjbji sessions on shared devices
• Regular security assessments of platform infrastructure

Notwithstanding these measures, no internet-based system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, bjbji will notify affected users in accordance with applicable legal requirements.

11. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by bjbji:

• Right of access: Request a copy of the personal data bjbji holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where bjbji no longer has a legal basis for retaining it. Note that legal retention obligations (e.g., AML record-keeping) may limit the scope of this right.
• Right to restriction: Request that bjbji restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to object: Object to processing based on bjbji's legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact bjbji support at [email protected]. bjbji will respond to verified requests within 30 days. Requests may require identity verification before bjbji can act upon them.

12. Children's Privacy

The bjbji Platform is strictly for adults aged 18 and over. bjbji does not knowingly collect personal data from persons under 18. If bjbji becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account suspended immediately. If you believe a minor has created a bjbji account, please contact bjbji support without delay.

13. Responsible Gaming & Data

bjbji processes certain personal and behavioural data as part of its responsible gaming obligations. This includes monitoring deposit patterns, session durations, and self-exclusion status to identify potentially harmful gambling behaviour and to ensure that responsible gaming tools function correctly. This processing is carried out in bjbji's legitimate interest and in fulfilment of its duty of care to players.

If you activate a self-exclusion, deposit limit, or cooling-off period on bjbji, a record of that activation is retained even after the restriction period ends, to support ongoing responsible gaming monitoring. Please visit our Responsible Gaming page for full details on the tools available to you.

14. Changes to This Policy

bjbji reserves the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Where changes are material, bjbji will provide notice to active account holders via on-site notification. Continued use of the bjbji Platform following a policy update constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or bjbji's data practices, please contact our support team. We are available in English 24 hours a day, 7 days a week:

• Via live chat accessible after bjbji login (recommended for urgent matters)
• By email at: [email protected]

bjbji aims to acknowledge all data-related requests within 5 business days and to resolve them within 30 days of receipt of a verified request.